🇺🇸 United States

A recent Government Accountability Office (GAO) report identifies persistent challenges in the Federal Emergency Management Agency's (FEMA) Individual Assistance program, which supports disaster survivors with essential expenses. Despite reforms, survivors face issues like long helpline wait times, unclear eligibility communications, and housing delays following disasters such as Hurricanes Helene and Milton. The report underscores the need for improved processes as FEMA adapts to policy changes and state capacity limitations.